PayPal closed my account with no explanation. It could happen to you.

Had I been using this account for business, I would be in serious trouble.

Giuseppe Sollazzo


A few months ago, I did some user testing work for a couple of online firms. One of these used sent me money via PayPal, using my e-mail address. This address wasn’t the address I normally used for PayPal but, as there was no way to convince the firm to cancel and reissue the payment, I accepted the money, triggering the new account to be created [1]. I received some further payments on this account, and transferred the money to my ordinary PayPal account.

On November 8th, I received a new payment. I discovered I could not transfer the money as the account had been “limited”. I messaged support, and they referred me to the appeal procedure to get the account re-activated. I complied with this procedure, sending over a scanned copy of my passport and other documents. This happened at 12:18 PM.

The initial messages about the account limitation

The account was cancelled very quickly

After sending the documents, I didn’t have to wait long. At 1:34 PM, I received the following e-mail, stating that the appeal had been rejected and that the account would be closed. This didn’t prevent me from logging onto the account (to take screenshots), but no transaction…